Refund policy
REFUND, RETURN & LIABILITY POLICY
Last Updated: 02.06.2026
At THE HAIR SECRET, we are committed to creating premium-quality hair wellness products using carefully selected natural and botanical ingredients.
However, by purchasing from this website, you acknowledge and agree to the following terms:
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1. NO REFUND POLICY
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ALL SALES ARE FINAL.
We do not offer:
* Refunds
* Returns
* Exchanges
* Replacements
once an order has been successfully placed and processed.
This policy applies to:
* Opened products
* Used products
* Unused products
* Dissatisfaction with results
* Change of mind
* Incorrect expectations
* Delayed visible improvement
* Individual allergic reactions
* Fragrance or texture preferences
By completing a purchase, the customer fully accepts this NO REFUND POLICY.
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2. RESULTS MAY VARY
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THE HAIR SECRET products are cosmetic and wellness products only.
We DO NOT guarantee:
* Hair growth
* Hair regrowth
* Hair fall reduction
* Thickness improvement
* Faster results
* Permanent results
* Medical recovery
Results vary from person to person based on:
* Genetics
* Age
* Hormonal conditions
* Stress
* Lifestyle
* Diet
* Medical history
* Scalp condition
* Consistency of usage
Any testimonials, before-after visuals, advertisements, or customer experiences displayed on the website or advertisements are individual experiences only and should not be interpreted as guaranteed outcomes.
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3. NATURAL INGREDIENT DISCLAIMER
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Our formulations are created using natural, botanical, and traditionally trusted ingredients.
However:
“Natural” does NOT guarantee:
* zero allergy risk
* zero irritation risk
* zero sensitivity
* zero adverse reaction
Customers are strongly advised to:
* perform a patch test before use
* discontinue usage if irritation occurs
* consult a medical professional when necessary
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4. LIMITATION OF LIABILITY
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To the maximum extent permitted by applicable law:
THE HAIR SECRET, its owners, employees, directors, manufacturers, affiliates, advertising partners, and representatives shall NOT be held liable for:
* allergic reactions
* scalp irritation
* hair shedding
* acne or skin reactions
* sensitivity
* dissatisfaction
* perceived ineffectiveness
* emotional distress
* indirect damages
* consequential losses
* medical complications
* misuse of product
* incorrect application
Use of the product is entirely at the customer’s own discretion and risk.
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5. MEDICAL DISCLAIMER
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THE HAIR SECRET products are NOT medicines.
They are NOT intended to:
* diagnose
* treat
* cure
* prevent
any medical disease, scalp disorder, or dermatological condition.
Customers experiencing severe hair loss, scalp infections, medical conditions, hormonal disorders, or chronic skin issues should consult licensed healthcare professionals.
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6. DAMAGED OR WRONG PRODUCT
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Refunds are NOT provided even in the case of transit damage.
At our sole discretion, we may offer:
* replacement
or
* store credit
ONLY if:
* a complete unboxing video is provided
* the claim is raised within 24 hours of delivery
* the issue is verified by our support team
Our decision shall be final and binding.
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7. SHIPPING & DELIVERY LIABILITY
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We are not responsible for:
* courier delays
* failed delivery attempts
* incorrect addresses entered by customers
* lost packages caused by courier partners
* force majeure events
Delivery timelines are estimates only and are not guaranteed.
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8. FRAUD & ABUSE PROTECTION
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We reserve the right to:
* cancel suspicious orders
* refuse service
* deny replacement requests
* block abusive customers
* reject repetitive refund demands
without prior notice.
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9. CHARGEBACK PROTECTION
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Customers initiating fraudulent chargebacks after successful order delivery may face:
* permanent account restriction
* legal recovery action
* reporting to payment gateways and fraud databases
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10. CUSTOMER ACCEPTANCE
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By purchasing from this website, the customer confirms that they:
* have read this policy
* fully understand this policy
* voluntarily agree to this policy
* waive claims inconsistent with this policy
Continued use of this website constitutes complete acceptance of these terms.
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11. CONTACT
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For support inquiries:
THE HAIR SECRET
Email: thehairsecretofficial@gmail.com