Shipping policy

SHIPPING POLICY

Last Updated: 02.06.2026

Thank you for shopping with THE HAIR SECRET.

This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, courier handling, and customer responsibilities.

By placing an order on this website, you agree to this Shipping Policy in full.

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1. ORDER PROCESSING

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All orders are processed after successful order confirmation and payment verification.

Standard processing time:

* 1–5 business days

Processing times may increase during:

* product launches
* sales periods
* high order volume
* operational delays
* unforeseen circumstances

Orders are not processed on:

* Sundays
* public holidays
* force majeure events

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2. DELIVERY TIMELINES

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Estimated delivery timelines:

* Metro cities: 2–7 business days
* Non-metro locations: 4–10 business days
* Remote areas: 5–14 business days

These timelines are estimates only and are NOT guaranteed.

Actual delivery times may vary due to:

* courier delays
* weather conditions
* operational disruptions
* political events
* transport issues
* high-volume periods

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3. SHIPPING PARTNERS

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We may use multiple third-party courier and logistics providers for shipping and delivery.

Once an order has been handed over to the courier partner, delivery operations are controlled by the respective logistics provider.

THE HAIR SECRET and SIGNTIFIC INDIA are not responsible for:

* courier delays
* misplaced shipments
* failed delivery attempts
* delivery rescheduling
* transit damages caused by courier handling
* operational failures of third-party logistics providers

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4. ADDRESS ACCURACY

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Customers are solely responsible for providing accurate:

* name
* phone number
* delivery address
* PIN code

Incorrect or incomplete address details may result in:

* delivery failure
* return shipments
* delays
* additional shipping charges

We shall not be liable for losses arising from incorrect information submitted by customers.

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5. FAILED DELIVERY ATTEMPTS

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Courier partners may attempt delivery multiple times.

If the customer:

* is unavailable,
* refuses delivery,
* provides incorrect contact information,
* or fails to coordinate with the courier,

the order may be marked as:

* RTO (Return to Origin)
* undelivered
* cancelled by courier

In such cases:

* no refund shall be provided
* re-shipping charges may apply
* replacement is not guaranteed

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6. NO GUARANTEED DELIVERY DATE

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We do NOT guarantee delivery on:

* birthdays
* events
* festivals
* special occasions
* promotional campaigns

Estimated dates shown on the website are indicative only.

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7. SHIPPING CHARGES

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Shipping charges, if applicable, will be displayed during checkout.

We reserve the right to:

* modify shipping fees
* add handling charges
* revise free shipping eligibility

without prior notice.

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8. RISK OF LOSS

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Risk of loss and ownership of products transfers to the customer upon successful delivery to the provided address.

Once marked “Delivered” by the courier:

* THE HAIR SECRET shall not be liable for theft, loss, or misuse
* claims regarding missing packages may be rejected

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9. DAMAGED PARCELS

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Customers must record a complete unboxing video from start to finish without cuts or edits.

Claims regarding:

* damaged products
* missing items
* leakage
* incorrect products

will ONLY be considered if:

* an unboxing video is provided
* the claim is raised within 24 hours of delivery

Without valid video proof, claims may be rejected entirely.

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10. INTERNATIONAL SHIPPING

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International orders may be subject to:

* customs duties
* import taxes
* local regulations
* customs delays

These charges are solely the responsibility of the customer.

We are not responsible for:

* customs clearance delays
* seized shipments
* import restrictions
* country-specific regulations

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11. FORCE MAJEURE

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We shall not be held liable for delays or failure in shipping caused by events beyond reasonable control, including but not limited to:

* natural disasters
* floods
* strikes
* pandemics
* war
* riots
* government restrictions
* internet failures
* transportation breakdowns

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12. FRAUD PREVENTION

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We reserve the right to:

* hold orders for verification
* request identity confirmation
* refuse suspicious orders
* cancel high-risk transactions

without prior notice.

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13. LIMITATION OF LIABILITY

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To the fullest extent permitted by law:

THE HAIR SECRET and SIGNTIFIC INDIA shall NOT be liable for:

* indirect losses
* emotional distress
* courier negligence
* delayed deliveries
* failed expectations
* third-party operational issues
* transit-related damages beyond reasonable control

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14. CUSTOMER ACCEPTANCE

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By placing an order on this website, the customer confirms that they:

* understand this Shipping Policy
* agree to all delivery-related terms
* accept shipping-related risks and delays

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15. CONTACT INFORMATION

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THE HAIR SECRET
A Brand Under SIGNTIFIC INDIA

Email: thehairsecretofficial@gmail.com